George, you might try uninstalling then reinstalling QB (first, be
sure you have a backup copy of your data in a safe location). L's
first comment is quite correct - the problem was apparently caused by
either you or the CRM software, and is not really a QB problem;
nevertheless, reinstalling might solve it.
> "Curious George the Monkey" <someone.DeleteThis@nowhere.com> wrote in message
> news:5PqdnYzFLux1GJzfRVn-uQ@rogers.com...
> > My new Quickbooks premier 2005 asks me for disks when I press
> > the customer care centre functions in quickbooks.
> >
> > The windows installer activates and asks me for a source, saying
> > the feature you are tyring to use in on a network or resource
> > that is unavailable, click ok to try again or enter an alternative
> > path to folder....
> >
> > Then when i press cancel the quickbooks bounces right back.
> >
> > What is going on? I tried to install the maximizer software CRM
> > today and then uninstalled it which led to this problem.
> >
> > Whis is missing here?
> >
> The correct newsgroup.
> Actually, I waited awhile before posting, to see if anyone here was
willing
> to give it a go.
>
> Your problem occurred after installation and uninstallation of
software
> completely unrelated to QuickBooks. It is possible that the CRM
software
> reset some pathways, or that when you uninstalled the CRM software,
you
> removed something QuickBooks required.
>
> It is also possible you have a network problem.
>
> I suggest you post your problem to one of the newsgroups whose
function is
> to handle windows or system problems. You can even cross-post to
here as
> well - there are some really savvy computer users in this group.
>
> Next time including some pertinent information.
> What operating system are you using?
> Are you on a network? What type of network? Do you have
administrative
> privileges? Is QuickBooks on your local machine?
> Did the QuickBooks customer care functions work BEFORE you installed
the new
> software? Have you ever used them before, and did QB ask you for
disks
> before?
> What, exactly, are the error messages you are receiving. What are
the
> NUMBERS on the error messages. Which programs are giving you the
errors. Be
> specific.
> Personally, I am not very knowledgeable about overall computer
systems - but
> Google is my friend. A search on error number and message string,
along with
> program name, usually points me in the right direction.
>
>
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